Privacy Policy

Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details and information about your access to our website.

We may collect personal data from you when you book a ticket with us, create an account on our website, use our website, participate in a survey or competition, or when you contact us.

Information We Collect

• Name, home address, email address, telephone number
• Passport or other recognized personal ID card numbers and details
• Credit/debit card or other payment details
• Passenger information including nationality, date of birth, gender
• Seat preferences and medical conditions for special requirements
• Travel history and booking information

When you book tickets on our website for other persons traveling with you, or on behalf of other travelers, we will collect passenger information about each traveler. It is your responsibility that each traveler who you book tickets for is aware of it and also accepts our Privacy Policy.

When you visit our website we automatically collect certain information regardless if you book tickets or not. This includes:

• Your IP address and access timestamps
• Hardware, software, and browser information
• Operating system details and language settings
• Pages visited and navigation patterns
• Internet source of your visit

First and foremost, we use your personal data to issue your tickets and to provide you with Customer Service. We provide our customers with service 24 hours a day, 7 days a week, 365 days a year.

We use your information to create user accounts, manage bookings, send reservation-related communications, and provide travel updates including service disruptions and security alerts.

We may use your personal information for marketing activities, including sending news of travel-related products and services relevant to your ticket reservation. You can unsubscribe from these marketing communications anytime by clicking the "Unsubscribe" link.

In order to create a trustworthy environment, we may use your personal data for the detection and prevention of fraudulent activities. We may ask you to provide proof of identity or ownership of your payment cards.

We may use personal data for analytical purposes to improve our services and enhance user experience. We usually use only pseudonymized data for such analytical purposes.

Cookie is a small amount of data that's placed in the browser of your computer or on your mobile device. We use cookies and other tracking technologies for streamlining our services, analyzing traffic, and for advertisement purposes.

Types of Cookies We Use

• Analytics cookies: Help us understand how visitors use our website
• Functionality cookies: Make our website more useful (language, currency preferences)
• Usability cookies: Improve user experience with third-party features
• Retargeting cookies: Enable us to show relevant advertising

You can edit your browser settings to stop accepting cookies, but some features of our site may not be available if you do so.

We take the security of your personal data seriously. Customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit. According to the security standard PCI DSS we do not store customer card details.

You have the right to access, correct, or delete your personal data. You can also object to processing of your personal data or request data portability. To exercise these rights, please contact our customer support team.

If you have any questions about this Privacy Policy or our data practices, please contact our customer support team.